❓ Frequently Asked Questions (FAQs)

🛍️ Orders & Shipping

Q: Where do you ship?
A: We currently ship across [your country or worldwide — update as needed]. We're expanding quickly, so stay tuned for more regions soon!

Q: How long does shipping take?
A: Orders are typically processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 3–7 business days.

Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking link via email.

🔁 Returns & Exchanges

Q: What’s your return policy?
A: If you’re not 100% satisfied, we accept returns within 14 days of delivery. Products must be unused and in original packaging.

Q: How do I start a return or exchange?
A: Just email us with your order number and reason, and our team will guide you through the process.

🐾 Product Questions

Q: Are your materials pet-safe?
A: Absolutely. All Petii products are made from high-quality, non-toxic, pet-safe materials that are tested for durability and comfort.

Q: What size should I get for my dog?
A: Each product page includes a sizing guide. Still unsure? Reach out to us and we’ll be happy to help!

Q: Are your toys good for aggressive chewers?
A: Some of our toys are built for stronger chewers. Check product descriptions for durability levels — and supervision is always recommended.

✉️ General Info

Q: Can I edit or cancel my order?
A: We process orders quickly, but if you reach out within an hour of placing your order, we’ll do our best to update it.

Q: How can I contact Petii?
A: You can email us anytime at contact us page — we usually respond within 24 hours on business days.